Acorn Veterinary Surgery, located in Manchester, Greater Manchester, is a well-regarded clinic specializing in emergency veterinary services with a commendable overall rating of 4.6 stars from 402 reviews on Google Maps. This high rating, derived from a substantial number of reviews, suggests a largely positive reputation within the community.

The clinic receives particular praise for its considerate and compassionate staff, with numerous reviews highlighting the caring nature of the team. Simon, one of the veterinarians, is frequently mentioned positively, noted for his professionalism and genuine care for pets and their owners. Additionally, the clinic is appreciated for its fair pricing, which is important for pet owners seeking quality veterinary care without excessive costs.

However, there are repeated concerns about a specific staff member, described as rude and unprofessional by some clients. This individual, possibly one of the owners, has been criticized for her communication style, which some have found patronizing and aggressive. These negative experiences emphasize the importance of interpersonal skills in customer-facing roles within the clinic.

Despite these criticisms, many clients express satisfaction with their overall experience at Acorn Veterinary Surgery, citing the supportive environment and the dedication of the majority of the staff as key factors in their positive reviews. The contrasting feedback underscores the varying experiences of clients but ultimately reflects a clinic committed to providing quality care, as evidenced by its high overall rating.