Acorn Veterinary Surgery

Acorn Veterinary Surgery describes itself (in reviews) as a private practice, with many owners repeatedly naming vet Simon Tollet and his team for day-to-day care. It also advertises emergency veterinary services (24/7 or extended hours). Recent reviews contain a clear split: several clients report calm, reassuring handling of pets and owners (including with senior pets), while multiple low-star reviews focus on difficult phone interactions with a receptionist when trying to arrange sensitive or administrative matters (including a euthanasia appointment request and a microchip/vaccination record query).

Concrete specifics mentioned by reviewers include

•Owners feeling put at ease by Simon during appointments, including with an older dog.
•Requests for euthanasia appointments being handled very differently depending on who answered the phone (some describing a lack of compassion).
•Queries about microchip company/transfer details and vaccination certificate/chip number being discussed.
•One review alleges poor hygiene practice after a rectal exam; this is not corroborated elsewhere in the latest reviews we have.

Services

Based on the structured clinic data and the latest reviews available to us, Acorn Veterinary Surgery is associated with

•Emergency veterinary services (24/7 or extended hours) (stated in clinic data).
•General veterinary care (owners describe switching from another practice for ongoing care).
•Euthanasia (mentioned by a reviewer trying to arrange a cat euthanasia appointment).
•Microchipping administration/records support (reviewers discuss microchip company details and changing ownership/address).
•Vaccination records (a reviewer references a vaccination certificate alongside chip details).

People

•Simon Tollet (vet): Named in multiple reviews. Owners describe him as someone who “puts both animals and humans at ease,” and several mention returning repeatedly with their pets (including a senior dog).
•Reception team (unnamed): Reviews conflict sharply. Several 1-star reviews describe an “older” receptionist (or practice part-owner, per one reviewer) as rude, sarcastic, aggressive, or patronising on the phone—particularly around euthanasia arrangements and microchip/vaccination record queries. The same reviewers contrast this with “young girls on reception” who they say were more understanding and helpful.

Reviews

Google rating: 4.6 stars from 408 reviews.

•Repeated praise for Simon and the clinical team for being calming and supportive, including with elderly pets.
•Multiple reports of very negative phone interactions with reception, including allegations of being shouted at or belittled when requesting an appointment for euthanasia or asking about microchip/vaccination paperwork.
•Mixed views on standards: one reviewer alleges unhygienic handling after a rectal exam, while other recent reviews focus on feeling their pets were treated with genuine care.
•Pricing is mentioned only in general terms (“fairly priced”), without any specific fees.

Reviews for Acorn Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 412 we track in total. Recent reviews may not be representative of overall sentiment.

H

in the last week

My dog ate food that was potentially poisonous, I rang the vets and they asked me to go straight there, I took my dog there and was treated amazingly, they took him in for the day, sorted him out, and sent us home with his medication and booked him in for a check up in a couple of days. I was surprised that the cost of this was so reasonable considering it was pretty much treated as an emergency. I spoke to Simon, the amazing women on reception and his wife, all treated me with respect. Thank you Acorn.

Rob Davies

a month ago

A wonderful kind, caring and helpful team

David Hildrop

Busy and very friendly vets. Staff very pleasant and well priced

Chloe Ferguson

Rang to see if taking on new pets at 9am, Simon answered and said yes we are but can you ring at 11 as we have no admin staff here at the minute. Not a problem, rang back at 11. To be greeted with the most vile woman. Shut down "no ring next week" I said well I spoke to Simon this morning and he said ring back at 11. She then said "well I'm saying no" and the conversation went on from there. What a horrible vile woman should not be in the job she's in because her attitude is disgusting. Simon I know she's your wife but get rid of her because she's absolutely vile 😂 hopefully she doesn't speak to you with no respect at home. The 1 star is still far too much to rate if im honest.

Roo the Werewolf

Incredibly caring vets. The people who give low star ratings are those who either; do not understand the profession (actively ignorant or otherwise), These people are not in it for the money, they do this because they truly do care even if they have a business to run. I can guarantee that all the people who are claiming that they were treated poorly are lying out of their back teeth about not being the initial aggressors. This is a private business and the customer is in-fact, *not always right*. All in all, lovely people who run a lovely practice. Be kind to the staff and they'll be kind to you.

Chantelle Brown

a week ago

Ian Rimmer

Simon and his team always very caring

Learning About

A massive thankyou to Mr Simon Tollet and the fantastic team at Acorn Veterinary Surgery for supporting the safeguarding campaign with us here at Learn About : the parents and children within the local schools and community especially St Wilfrid's C of E Aided Primary School. Acorn Veterinary Surgery are a reliable, friendly, and fairly priced vet practice that many pet owners trust for everyday care. We can highly recommend.

Jennifer Cowling

The whole team at Acorn Vets are very good. Simon is a wonderful vet who puts both animals and humans at ease.

Sonia Law

The lady who says she part owns this vets is rude and unprofessional. I needed an appointment and was spoken to in a patronising way when i was just trying to arange a time to being my cat in for euthanasia. Ive read reviews about her before on line and unfortunately for me i drew short sraw today as she answered. The young girls on reception have more understanding and compassion and i for the life of me can not understand why shes in the role she is of she has such a huge chip on her shoulder. I asked repeatedly for her name and she wouldnt give it she then turned to someone near her and called me a nightmare . How can so many people be wrong if were all saying the same thing about this rude passive aggressive women . I think its time for her to leave and let the vets simon and the lovely lady vet get on with running the place as they are the glue that holds that vets together. Avoid this llace if you want basic compassion and understanding when dealing with a poorly pet .