Acorn Veterinary Surgery

- Strong, repeated praise for Simon and the wider team as kind, caring, and supportive—particularly when owners are anxious or pets are older/unwell. - Several reports of urgent or same-day help (including suspected poisoning), with treatment described as effective and the overall cost described by some as reasonable or “well priced.” - A recurring negative theme in a handful of low-star reviews is poor phone communication from a member of reception, described as rude, sarcastic, or confrontational—most often when arranging euthanasia or asking for microchip/vaccination paperwork guidance. - One review alleges poor hygiene practice after a rectal exam; this is not a common theme in the other recent written reviews.

Acorn Veterinary Surgery is widely referred to by clients as a private practice in Manchester, with many owners naming vet Simon Tollet for day-to-day care. The practice also advertises emergency veterinary services (24/7 or extended hours). Recent feedback strongly praises the clinical care and value, while a smaller set of low-star reviews focus on difficult phone interactions with a member of the reception team, particularly around sensitive or administrative requests.

Services

•Emergency and urgent care (24/7 or extended hours): Reviews include an urgent case involving suspected poisoning, with the pet taken in for the day, treated, and sent home with medication and a follow-up check booked.
•General veterinary consultations and ongoing care: Multiple reviewers describe switching to Acorn for routine, everyday care and finding the team supportive and reassuring.
•Medications and follow-up appointments: Examples include being discharged with medication after urgent treatment and a scheduled recheck.
•Euthanasia: Mentioned in reviews about arranging a cat euthanasia appointment; experiences differ depending on who handled the call.
•Microchipping administration and records support: Reviews reference microchip company/transfer queries and changing ownership/address details.
•Vaccination records and certificates: Mentioned alongside chip numbers and vaccination certificate queries.

Pricing

No published pricing information is currently available for this clinic.

People

•Simon Tollet (vet): Frequently praised for calm, reassuring appointments and for putting both pets and owners at ease.
•Reception team (unnamed): Reviews are mixed—many describe helpful, respectful reception staff, while multiple 1‑star reviews report a rude or patronising phone manner from an “older” woman (described by some reviewers as a part-owner and by one as Simon’s wife), especially around euthanasia arrangements and microchip/vaccination record queries.

Reviews

Google rating: 4.6/5 from 412 reviews.

•Strong, repeated praise for Simon and the wider team as kind, caring, and supportive—particularly when owners are anxious or pets are older/unwell.
•Several reports of urgent or same-day help (including suspected poisoning), with treatment described as effective and the overall cost described by some as reasonable or “well priced.”
•A recurring negative theme in a handful of low-star reviews is poor phone communication from a member of reception, described as rude, sarcastic, or confrontational—most often when arranging euthanasia or asking for microchip/vaccination paperwork guidance.
•One review alleges poor hygiene practice after a rectal exam; this is not a common theme in the other recent written reviews.

Reviews for Acorn Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 412 we track in total. Recent reviews may not be representative of overall sentiment.

H

4 weeks ago

My dog ate food that was potentially poisonous, I rang the vets and they asked me to go straight there, I took my dog there and was treated amazingly, they took him in for the day, sorted him out, and sent us home with his medication and booked him in for a check up in a couple of days. I was surprised that the cost of this was so reasonable considering it was pretty much treated as an emergency. I spoke to Simon, the amazing women on reception and his wife, all treated me with respect. Thank you Acorn.

Rob Davies

2 months ago

A wonderful kind, caring and helpful team

David Hildrop

Busy and very friendly vets. Staff very pleasant and well priced

Chloe Ferguson

Rang to see if taking on new pets at 9am, Simon answered and said yes we are but can you ring at 11 as we have no admin staff here at the minute. Not a problem, rang back at 11. To be greeted with the most vile woman. Shut down "no ring next week" I said well I spoke to Simon this morning and he said ring back at 11. She then said "well I'm saying no" and the conversation went on from there. What a horrible vile woman should not be in the job she's in because her attitude is disgusting. Simon I know she's your wife but get rid of her because she's absolutely vile 😂 hopefully she doesn't speak to you with no respect at home. The 1 star is still far too much to rate if im honest.

Roo the Werewolf

3 months ago

Incredibly caring vets. The people who give low star ratings are those who either; do not understand the profession (actively ignorant or otherwise), These people are not in it for the money, they do this because they truly do care even if they have a business to run. I can guarantee that all the people who are claiming that they were treated poorly are lying out of their back teeth about not being the initial aggressors. This is a private business and the customer is in-fact, *not always right*. All in all, lovely people who run a lovely practice. Be kind to the staff and they'll be kind to you.

Chantelle Brown

Ian Rimmer

4 months ago

Simon and his team always very caring

Learning About

A massive thankyou to Mr Simon Tollet and the fantastic team at Acorn Veterinary Surgery for supporting the safeguarding campaign with us here at Learn About : the parents and children within the local schools and community especially St Wilfrid's C of E Aided Primary School. Acorn Veterinary Surgery are a reliable, friendly, and fairly priced vet practice that many pet owners trust for everyday care. We can highly recommend.

Jennifer Cowling

5 months ago

The whole team at Acorn Vets are very good. Simon is a wonderful vet who puts both animals and humans at ease.

Sonia Law

7 months ago

The lady who says she part owns this vets is rude and unprofessional. I needed an appointment and was spoken to in a patronising way when i was just trying to arange a time to being my cat in for euthanasia. Ive read reviews about her before on line and unfortunately for me i drew short sraw today as she answered. The young girls on reception have more understanding and compassion and i for the life of me can not understand why shes in the role she is of she has such a huge chip on her shoulder. I asked repeatedly for her name and she wouldnt give it she then turned to someone near her and called me a nightmare . How can so many people be wrong if were all saying the same thing about this rude passive aggressive women . I think its time for her to leave and let the vets simon and the lovely lady vet get on with running the place as they are the glue that holds that vets together. Avoid this llace if you want basic compassion and understanding when dealing with a poorly pet .