Manchester Cat Clinic

We've had Rudy registered at Manchester Cat Clinic from day one and couldn't be happier. Every member of staff has been outstanding, and a special mention to Lauren and the team for their recent intervention. Couldn't recommend MCC highly enough.

manchester cat clinic is the best thing to ever happen to our cats! after our cat angel died due to negligence at a DIFFERENT vets in 2023, me and my ex partner became very paranoid that our cats weren’t receiving the best care. we switched vets over and over, frantically searching for one we could trust. we had been to most vets in manchester & some even beyond, and then finally in early 2024, we found MCC. during our first visit we knew we had found the one. they are absolutely fantastic in every possible way; we have been tens of times, and every visit has been nothing short of perfect. the staff are extremely knowledgeable and empathetic. our cats receive incredible care & i know that they are very safe in their hands. due to what had happened prior, i am extremely paranoid about my cats health and watch them closely; there was even a time where i bought my cat in asking for a blood test and after a health checkup they told me no - so any reviews saying they’re only in it for the financial gain couldn’t be more wrong. the treatment here is exactly what you’d expect for a vets voted in the top 25 best in the UK; they are incredible and i have certainly found my vets for life. if you’re thinking about registering your cat here, do it!! you won’t regret it :)

Our cat Marvin recently passed away and we had him cremated. The nurse let us spend time saying goodbye in a private room. They were lovely and made the situation very calm and serene. We picked him up and got given some lovely keepsakes including paw prints, locks of fur and a memory candle. Thank you caring about Marvin and us as his family.

Very disappointing experience, particularly with how my concerns were handled afterwards. I arrived around 10 minutes early for Lilo’s routine vaccination appointment but waited around 33 minutes before he was seen. Clients arriving after us were called in first. I politely asked whether there was a problem, but received no clear explanation or expected waiting time. Lilo eventually became increasingly distressed in his carrier. After initially trying to calm him, I became frustrated, raised my voice and tapped/slapped the outside of his soft carrier once to tell him to stop. I have acknowledged that from the beginning. I take responsibility for what I actually did. What caused me to challenge the clinic was the Director subsequently adding further allegations in writing, including that I had “slammed the door” and “slammed items onto the desk”. Those descriptions did not reflect what I remembered happening. When I left, my frustration had already passed and I was simply trying to catch my Uber, carrying Lilo’s carrier in one hand and my phone/drink in the other — unless I somehow had a third arm I was unaware of. So I asked the Director to check the CCTV. That was the whole point: not to avoid responsibility, but to distinguish what actually happened from what staff had subsequently reported or repeated. Initially I was told the CCTV could not be provided because other people appeared in it. After I formally exercised my data-access rights, I was eventually offered an in-person viewing, but told I could not photograph, record or take away the footage. Throughout the correspondence I was also repeatedly encouraged not to continue pursuing the matter. The Director has now reviewed the footage herself and confirmed that she cannot see me slamming anything onto the reception desk. Regarding another alleged desk incident, she says the CCTV is inconclusive. That is precisely why unverified staff accounts should not have been turned into formal allegations about a paying customer before the available evidence was checked. Staff discussing an incident internally is one thing. Management repeating unverified details about a customer in professional correspondence is another. Meanwhile, there was little acknowledgement of the clinic’s own part in the original situation: the prolonged delay, later-arriving clients being seen first, lack of communication and a cat becoming increasingly distressed while waiting. Instead, my emails were publicly described as “vexatious”, comments were made about my “character”, and my client relationship was terminated with my emails and negative reviews specifically referenced. My position remains very simple: I take responsibility for what I did. I do not take responsibility for allegations that cannot be established by the evidence. Customers are responsible for their conduct. Businesses are equally responsible for their service, management and the statements they make about customers. People make mistakes. What matters is having the integrity to acknowledge your own part. For me, the matter is now closed. Lilo’s care will continue elsewhere. Accountability and respect should work both ways.

I would definitely recommend this clinic if you have a cat not only Do I love the fact that it is a cat only clinic but I also love that when you enter it has a relaxed and calm atmosphere and the vets are so lovely and gentle. Thank you so much for looking after my cats.

I’ve been using this vets for about a year now. They provide a fantastic service that works for me. One of the things I noticed when I first contacted them was that they were not pushy with trying to sell me the annual care package for cats (which I chose not to purchase at the time but in hindsight I would have saved some money - it’s really good value) and were focussed on Coco and what I wanted for her. This was a big contrast to other vets I had contacted prior to MCC who seemed very focussed on trying to sell me a package. They are very friendly and welcoming and I knew that I had left Coco in good hands. Following her spay one of the nurses sent me a photo of Coco after she had woken up following surgery and it was a big relief to see her awake and recovering and eating. Any time I need any help or a prescription or anything I can contact them via the WhatsApp chat and they respond promptly. If you follow them on social media it’s clear to see the passion and love all the staff have for cats and staff are constantly developing professionally and achieving new qualifications which gives me confidence that any advice and treatment is cutting edge and up to date. It’s really reassuring to have a cats only vets and I would recommend MCC to all family and friends and cat owners across the northwest.