Acorn Veterinary Surgery – Vets in Manchester
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Acorn Veterinary Surgery, located in Manchester, Greater Manchester, is a well-regarded clinic specializing in emergency veterinary services with a commendable overall rating of 4.6 stars from 402 reviews on Google Maps. This high rating, derived from a substantial number of reviews, suggests a largely positive reputation within the community.
The clinic receives particular praise for its considerate and compassionate staff, with numerous reviews highlighting the caring nature of the team. Simon, one of the veterinarians, is frequently mentioned positively, noted for his professionalism and genuine care for pets and their owners. Additionally, the clinic is appreciated for its fair pricing, which is important for pet owners seeking quality veterinary care without excessive costs.
However, there are repeated concerns about a specific staff member, described as rude and unprofessional by some clients. This individual, possibly one of the owners, has been criticized for her communication style, which some have found patronizing and aggressive. These negative experiences emphasize the importance of interpersonal skills in customer-facing roles within the clinic.
Despite these criticisms, many clients express satisfaction with their overall experience at Acorn Veterinary Surgery, citing the supportive environment and the dedication of the majority of the staff as key factors in their positive reviews. The contrasting feedback underscores the varying experiences of clients but ultimately reflects a clinic committed to providing quality care, as evidenced by its high overall rating.
Special Services
24/7 emergency care available
Location
366 Palatine Road
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Animals Treated at Acorn Veterinary Surgery
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Acorn Veterinary Surgery
Opening Hours
Reviews for Acorn Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 402 we track in total. Recent reviews may not be representative of overall sentiment.
Sonia Law
a month ago
The lady who says she part owns this vets is rude and unprofessional. I needed an appointment and was spoken to in a patronising way when i was just trying to arange a time to being my cat in for euthanasia. Ive read reviews about her before on line and unfortunately for me i drew short sraw today as she answered. The young girls on reception have more understanding and compassion and i for the life of me can not understand why shes in the role she is of she has such a huge chip on her shoulder. I asked repeatedly for her name and she wouldnt give it she then turned to someone near her and called me a nightmare . How can so many people be wrong if were all saying the same thing about this rude passive aggressive women . I think its time for her to leave and let the vets simon and the lovely lady vet get on with running the place as they are the glue that holds that vets together. Avoid this llace if you want basic compassion and understanding when dealing with a poorly pet .
Lg29 Lg29
2 months ago
Vile older lady receptionist answering the phone, disgusting the way she speaks to people. Very sarcastic and aggressive. Simon the vet is a ok vet but can't wash his hands when he sticks his fingers up a dogs bottom, what can result in passing parasites to other animals and is unhygienic, if you voice concerns you will be shouted down and belittled, and told to go elsewhere, avoid
Paula Spencer
4 months ago
I am not a customer, but I rang today to ask which company they use for microchipping. We have bought an adult dog and the vaccine certificate and chip number are with this vets. I only wanted some information on how to change the address etc. I thought I was speaking to a man but reading through comments it could be the rude woman everyone’s speaking of. The person was actually shouting down the phone to me saying that they can’t give me any information because for all they know I could have stolen the dog and the vaccination certificate. I could not get a word in to try to explain what help I needed. I just hung up and rang back to speak to a lovely girl who listened to me and explained that I need previous owner to get in touch. I didn’t want any personal details just the company name. Glad this isn’t my vets if someone has a temper like that I wouldn’t want my pets anywhere near them.
kiya courtney
5 months ago
I was previously signed up to Buchanan vets in Baguley and swapping g to Acorn was the best decision I made. The staff are so considerate and understanding. They care about the owner as well as the pets. Thank you :)
Carla Smith
5 months ago
Just a proper caring vet and lovely staff. Very fair prices and every time we take our senior girl Shelly ( 19 today ) we feel the love and genuine caring from our vet Simon and his staff . I can't praise them enough.
