Prestwich Vets4Pets Ltd

Concrete specifics supported by the inputs

• •Small mammal care is a recurring theme in reviews (long-term rat owner) and is also listed on the website (“Small Mammal Medicine and Surgery”).
• •Owners mention being referred on when needed (review notes the team being open about recommending specialist exotic care elsewhere when outside their expertise).
• •Prescription handling is a point of contention: one reviewer describes incorrect pet names and the prescription not being ready when told it was; another alleges repeated prescription and post-op issues.
• •Surgical care is part of the clinic’s remit (website lists soft tissue surgery, airway/ear/cruciate surgery; reviews mention post-surgical recovery—both positively and negatively).

Services

Services and capabilities mentioned on the website and/or in reviews include

• •Surgery: airway surgery, ear surgery, cruciate surgery, soft tissue surgery, orthopaedics; anaesthesia.
• •Imaging and diagnostics: digital X-ray, ultrasound, echocardiography; in-house testing including biochemistry, haematology, electrolytes; blood pressure monitoring.
• •Dentistry (listed on the website).
• •Small mammal medicine and surgery (website; rats specifically mentioned in reviews).
• •Microchipping (website).
• •Nurse clinic (website).
• •Home visits (website).
• •Pet travel documentation: pet passport/animal health certificate (website).
• •Prescriptions (website; also discussed in reviews).
• •Facilities: in-house laboratory, pharmacy, operating theatre, hospital ward, isolation unit, oxygen chamber, separated dog & cat wards.
• •Out-of-hours emergency cover: provided by Armac Vets (as stated on the website).

Pricing

• •The website states: “Standard consultation fees start from £100.”

People

• •Helen Merriman (Practice Owner & Veterinary Surgeon, MRCVS): mentioned repeatedly in reviews. Owners cite her small mammal knowledge (particularly for rats), and one review describes her plan-based approach to managing a dog’s ear infection and allergies. Another review notes the practice being open about recommending specialist exotic care elsewhere when appropriate.
• •Karen (role not specified): named in a review as being “brilliant” with a reviewer’s pets around the time they were “happy and neutered” (procedure implied but not detailed).
• •Reception team: one reviewer specifically credits reception with being informative and handling insurance claims on every visit; other reviews mention staff being helpful. In contrast, two negative reviews describe rudeness and prescription mix-ups, including confusion over pet names and whether medication was ready.

Reviews

Google rating: 4.7 stars from 429 reviews. “”

• •Strong satisfaction with vet care and outcomes: multiple reviewers describe pets improving after treatment (e.g., a cat “on the mend”; long-term clients returning for years).
• •Small mammals/exotics explicitly mentioned: a rat owner reports attending for years and values the clinic’s knowledge and willingness to recommend specialist care when needed.
• •Clear communication and admin help are praised by some: one review highlights a clear plan for ear infection/allergy management and notes reception support with insurance claims.
• •Prescription/admin reliability is a recurring negative for a minority: one review details incorrect pet-name recording and a prescription not being available despite being told it was ready; another alleges prescription problems and poor post-surgical recovery handling (these claims conflict with the many positive care reports).