Dog & Cat Vets in Manchester

## Summary Ashleigh Veterinary Centre offers general pet veterinary care and also sees exotic and avian species (with an “exotic only” branch referenced on its website). Reviews describe both routine and complex care: spay surgery for a dog, a flank spay for a guinea pig after assessment found a heart murmur, and same-day treatment for a constipated bearded dragon (laxatives). Owners also mention practical touches around end-of-life care, including keepsakes (fur vial and paw-print mould) and a condolence card sent afterwards. One recent review raises a serious complaint about medication advice for a corn snake and the way the follow-up conversation/refund request was handled, contrasting with many other reports of thorough explanations and time for questions. ## Services - Veterinary care for common pets, plus exotic and avian animals (website references an exotic-only clinic and “exotic and avian animals”). - Emergency care is offered (website states emergency care, without details). - Surgery mentioned in reviews: - Dog spay surgery. - Guinea pig “flank spaying” described as less invasive, following assessment including identification of a heart murmur and discussion of options. - Exotic/reptile care mentioned in reviews: - Same-day appointment for a bearded dragon with constipation; laxatives provided. - Consultation for a corn snake with prolonged inappetence; pain relief (Tramadol) discussed, with scans/blood tests also mentioned as an option. - End-of-life support mentioned in reviews: - Keepsakes (fur vial, paw-print mould) and a condolence card after a guinea pig’s death. ## People - **Rebecca (vet)**: named in a negative review involving a corn snake; the owner reports they felt risks of Tramadol weren’t explained, and that a later phone call felt insufficiently empathetic and focused on deflecting blame, followed by refusal to refund. - Vets (unnamed): multiple owners describe vets answering questions thoroughly and not making them feel rushed (e.g., a cat and dog seen on separate nights; an owner with a budgie asked many questions and felt given time). ## Reviews **4.5 stars from 1173 reviews.** Themes below are drawn from the latest written reviews available to us. - **Thorough explanations and time for questions**: owners describe vets being detailed when answering concerns (including people attending with lists of rabbit health questions, and owners asking many questions about a budgie). - **Exotics seen and treated**: bearded dragon constipation treated same day; budgie with birth defects seen quickly; snake appointment discussed diagnostics and pain relief; guinea pigs treated including surgery and ongoing medication. - **Surgery outcomes described positively**: dog spay and guinea pig flank spay recovery reported as going well. - **Bereavement support**: one owner reports keepsakes (fur vial, paw print mould) plus a condolence card after their guinea pig died. - **A serious negative account around reptile medication and complaint handling**: one owner attributes their snake’s decline/death to Tramadol dosing, and reports dissatisfaction with empathy and with a refused refund request.

## Summary Manchester Cat Clinic is an **independent, family-run, feline-only** veterinary practice that opened in **May 2023** after renovating an older veterinary surgery building. The clinic is set up specifically for cats, with a stated **Gold Cat Friendly Clinic accreditation** and facilities including an **in-house lab, dental facilities, and imaging facilities**. In recent reviews, owners repeatedly describe a **calm, cat-focused environment** (for example, **Feliway diffusers** around the clinic and being allowed to let nervous cats explore the room), and several mention **clear explanations of what’s being done and why**, including upfront conversations about costs. One detailed account describes **dental surgery** alongside work-up and management planning for **hyperthyroidism and heart disease**, with **updates provided on the day of surgery** and **WhatsApp messaging** for questions. ## Services - **Cat-only veterinary care** (the clinic states it is feline-only; reviews also emphasise the benefit of “no dogs” around cats). - **Dental care/surgery** (dental surgery is specifically described in a recent review). - **Diagnostics and monitoring** supported by: - **In-house lab** - **Imaging facilities** - **Management of medical conditions** mentioned in reviews, including **hyperthyroidism** and **heart disease**, including planning for safer anaesthesia ahead of a dental procedure. - **Vaccinations for kittens** (owners describe bringing kittens for vaccinations and having questions answered). - **Emergency veterinary services (24/7 or extended hours)** (listed in the structured clinic data; no further details provided in the website summary or reviews available to us). - **Veterinary Nurse Training facility** (listed in the structured clinic data). ## Pricing - No specific prices are provided in the materials shared. - Multiple reviewers describe the clinic as **“reasonably priced”**, and one mentions joining a **Healthy Cat Plan** and finding it “good value,” but **no plan cost or inclusions** are stated in the provided text. ## People - **Daniel Lee (vet)**: mentioned in a detailed review for being “thorough” and “clear,” helping diagnose **hyperthyroidism** and supporting diagnosis of **heart disease**, and for providing **updates on the day of dental surgery**. - **Ellie Lee**: mentioned alongside Daniel Lee for being “clear” and “upfront,” with advice described as **tailored specifically to cats**. - **Caitlin (reception/front-of-house)**: named as the first point of contact who was “amazingly helpful” with registration information and arranging an appointment slot. - Front desk/reception team: repeatedly credited for being welcoming and for **explaining costs when asked**. - Vets/nursing team: described as **patient with timid/nervous cats**, taking time to listen, and **talking owners through the process** during consults. ## Reviews **4.9 stars from 244 reviews.** Themes below are drawn from the latest written reviews available to us. - **Cat-focused, low-stress setup**: owners mention a calm environment, **Feliway diffusers**, and staff allowing nervous cats time to settle and explore. - **Clear communication and “no rush” appointments**: multiple reviews describe being talked through procedures, having questions answered, and feeling listened to. - **Medical thoroughness with complex cases**: one review describes dental surgery alongside investigation/diagnosis of **hyperthyroidism** and **heart disease**, plus attention to anaesthetic safety and **updates during the procedure day**. - **Transparency around costs and avoiding unnecessary treatment**: reviewers mention staff explaining costs and not feeling pushed into paying for things their cat didn’t need. - **Support in end-of-life situations**: one owner describes compassionate handling of a very ill stray cat, including a calm room to say goodbye and being allowed to keep a small memento (fur).

## Summary Medivet Chorlton is part of the Medivet group. Based on the website and recent client reports, it handles routine care (vaccinations, check-ups and blood tests) as well as procedures such as dental tooth extractions. Multiple reviewers describe clear explanations of results and next steps (including being told blood-test results), and several mention a clean, organised clinic and calm handling—especially with cats brought in together for procedures. One recent review is mid-range (3/5) without written detail, so the specific issue isn’t clear from the text available. ## Services - **Routine consultations and check-ups** (mentioned as “routine check-up” in reviews). - **Vaccinations** (explicitly mentioned, including discussion of what vaccinations are needed). - **Blood tests** (including communication of blood results). - **Dentistry / dental procedures**: **tooth extractions/tooth removals** for cats. - **Treatment of illness/infection**: reviews mention treatment for a dog’s infection and an unwell elderly cat (procedures not specified). - **Emergency care access (website)**: Medivet states access to around-the-clock emergency care via its network of 24-hour centres; **overnight emergency consultation fee is £130** (nationwide price). ## Pricing - **Overnight emergency consultation fee:** **£130** (stated on the website). - One reviewer comments that prices “aren’t extortionate,” but no routine-fee amounts are given. - A **Medivet Healthcare Plan** is mentioned by a reviewer as offering savings versus pay-per-service, but no price or inclusions are provided in the text available. ## People - **Vets and nurses (not named):** described as calm and gentle during cat procedures including tooth removals; owners mention being reassured and having steps explained clearly. - **Reception team (not named):** mentioned as kind and helpful. - Several reviews highlight communication details such as taking time to explain vaccination processes and sharing blood-test results. ## Reviews **Google rating: 4.5 stars from 196 reviews.** Themes below are drawn from the latest written reviews available to us. - **Cats and dental work specifically mentioned:** multiple cats seen together; tooth extractions/tooth removals described, with handling characterised as calm and patient. - **Clear explanations and follow-through on information:** owners mention being walked through processes (including vaccination differences) and being informed of blood-test results. - **Clinic environment:** repeated mentions of a clean, organised waiting/clinic space. - **Outcomes and treatment for illness:** reviewers report improvement after treatment for an unwell elderly cat and a dog infection (medications/procedures not detailed). - **Mixed signal present:** one recent **3/5** review is included but contains no written details, so the reason for the lower score isn’t known from the text available.

## Summary TEAV Ltd (trading as The Exotic Animal Vets) is a specialist-led exotics practice. The clinic’s website states it is led by an **RCVS Recognised Specialist** (Molly). Reviews repeatedly describe complex exotic cases being managed in-house (for example **hamster bladder-stone surgery** and an **axolotl emergency**), alongside routine care like **nail clips and health checks** for birds. Owners also mention practical, case-specific support: one reviewer says **Dr. Molly had them film the medication process** during an axolotl emergency to make sure home treatment was done correctly. Multiple reviews describe **unhurried appointments** and time given for difficult decisions, including **calm, supported euthanasia (PTS)**. One reviewer reports a **missed call-back** at a busy time, which they were told was due to unexpected emergency admissions. ## Services - **Exotics-focused veterinary care** (practice specialty stated on the clinic website). - **Digital veterinary support 24/7** via a partnership with **VidiVet** (as stated on the website). - Species and cases specifically mentioned in reviews/website include: - **Rabbits and small mammals** (rabbits, guinea pig, hamster, rodents). - **Reptiles/amphibians** (panther chameleon, axolotl). - **Birds** (cockatiel; the website also mentions zebra finches). - Other exotics mentioned in reviews: **raccoon dog**. - Examples of care described by owners: - **Surgery:** removal of a **bladder stone** in a hamster after medication didn’t resolve the issue. - **Emergency support:** help through an **axolotl emergency**, including coaching on medication administration. - **Routine procedures:** **nail clip** and **health check** for a cockatiel. - **End-of-life care (PTS/euthanasia):** several owners describe calm, unrushed appointments and support through the process. - **Inpatient admission** is referenced in reviews (pets “admitted for treatment”), with owners noting the impact on staff availability for call-backs. ## People - **Molly (Dr. Molly)**: Named in multiple reviews; owners describe her as very knowledgeable with exotics. One owner specifically notes she had them **record the medication process** so they could confidently treat their axolotl at home. Another review credits her with recommending and performing **hamster bladder-stone surgery** when medication was not enough. - **Craig**: Mentioned repeatedly, especially by rabbit owners. Owners say they feel reassured when rabbits are admitted and “with Craig,” and describe him as friendly and genuinely caring (including during a guinea pig’s end-of-life care). - **Debbie (reception)**: Mentioned as welcoming. - **Charlie**: Mentioned by one reviewer (name not fully certain in the review) as providing calm, unrushed support during a guinea pig’s euthanasia appointment. ## Reviews **Google rating: 4.9 stars from 42 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners describe successful outcomes in **specific exotic cases**, including **chameleon recovery**, **axolotl emergency care**, and **hamster bladder-stone surgery** after medication alone didn’t work. - Multiple reviews highlight **time and support during difficult decisions**, especially **euthanasia/PTS**, with owners noting they didn’t feel rushed and that pets were kept calm and comfortable. - **Communication is mostly praised**, but one reviewer reports a **missed promised call-back**, later explained as due to emergency admissions. - The clinic environment is described as **quiet, calm, and very clean** in one detailed review.

## Summary Acorn Veterinary Surgery describes itself (in reviews) as a private practice, with many owners repeatedly naming vet **Simon Tollet** and his team for day-to-day care. It also advertises **emergency veterinary services (24/7 or extended hours)**. Recent reviews contain a clear split: several clients report calm, reassuring handling of pets and owners (including with senior pets), while multiple low-star reviews focus on difficult phone interactions with a receptionist when trying to arrange sensitive or administrative matters (including a euthanasia appointment request and a microchip/vaccination record query). Concrete specifics mentioned by reviewers include: - Owners feeling put at ease by **Simon** during appointments, including with an older dog. - Requests for **euthanasia appointments** being handled very differently depending on who answered the phone (some describing a lack of compassion). - Queries about **microchip company/transfer details** and **vaccination certificate/chip number** being discussed. - One review alleges poor hygiene practice after a rectal exam; this is not corroborated elsewhere in the latest reviews we have. ## Services Based on the structured clinic data and the latest reviews available to us, Acorn Veterinary Surgery is associated with: - **Emergency veterinary services (24/7 or extended hours)** (stated in clinic data). - **General veterinary care** (owners describe switching from another practice for ongoing care). - **Euthanasia** (mentioned by a reviewer trying to arrange a cat euthanasia appointment). - **Microchipping administration/records support** (reviewers discuss microchip company details and changing ownership/address). - **Vaccination records** (a reviewer references a vaccination certificate alongside chip details). ## People - **Simon Tollet (vet)**: Named in multiple reviews. Owners describe him as someone who “puts both animals and humans at ease,” and several mention returning repeatedly with their pets (including a senior dog). - **Reception team (unnamed)**: Reviews conflict sharply. Several 1-star reviews describe an “older” receptionist (or practice part-owner, per one reviewer) as rude, sarcastic, aggressive, or patronising on the phone—particularly around euthanasia arrangements and microchip/vaccination record queries. The same reviewers contrast this with “young girls on reception” who they say were more understanding and helpful. ## Reviews **Google rating: 4.6 stars from 408 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Repeated praise for **Simon and the clinical team** for being calming and supportive, including with elderly pets. - Multiple reports of **very negative phone interactions with reception**, including allegations of being shouted at or belittled when requesting an appointment for euthanasia or asking about microchip/vaccination paperwork. - Mixed views on standards: one reviewer alleges **unhygienic handling after a rectal exam**, while other recent reviews focus on feeling their pets were treated with genuine care. - Pricing is mentioned only in general terms (“fairly priced”), without any specific fees.